BBMP: E-Khata Helpline Handles 1,000 Calls Daily

quick Summary

• The BBMP e-khata helpline, designed to streamline services, receives an average of 1,000 calls daily.
• Moast calls are for information,while complaints needing action are sent to concerned officers for resolution.
• Pending grievances are reviewed daily by Munish Moudgil, BBMP Special Commissioner (Revenue).
• Citizens can reopen grievances if they feel their issue has not been resolved satisfactorily after verification.
• Currently,the helpline has 124 pending cases and resolves about 70 complaints per day on average.
• Citizens are encouraged to use the helpline (94806 83695) rather of visiting BBMP offices in person for e-khata-related matters.

Indian Opinion Analysis
The launch and active usage of the BBMP e-khata helpline reflect a positive attempt at improving governance clarity and service delivery efficiency in bengaluru’s civic governance. With an average resolution rate of 70 complaints per day against incoming volume highlights both effective functionality and potential challenges in meeting citizen demands promptly. Monitoring unresolved grievances daily signals commitment but also underscores areas needing optimization-specifically handling pending cases faster or allocating resources better could improve satisfaction levels further.

Encouraging citizens to utilize digital tools rather than physical visits aligns well with broader goals like reducing bureaucratic load and increasing accessibility; though robust follow-up mechanisms will remain crucial for maintaining trust among users.

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