AI-Driven Complaint System Boosts Public Confidence: Eluru Police

Swift Summary

• Launch of AI Complaint System: An AI-based complaint registration system has been launched in Eluru district as part of a pilot project since May 2025, supervised by Superintendent of Police (SP) K. Pratap Shiva Kishore.
• Platform Accessibility: Citizens can register complaints through the website https://meekosam.ap.gov.in, access status updates, and lodge grievances without needing physical visits to the SP’s office.
• Features: The system allows direct interaction via an AI-Bot, enabling complainants to register grievances in their native language with digital voice recordings automatically processed into complaints.
• Benefits for Investigations: Complaints registered digitally carry evidence that aids inquiry officers and ensures openness while handling cases.
• Usage Data: Approximately 50 grievances are lodged weekly via the AI-Bot system; these involve issues such as land disputes, cheating, family disputes, and other crimes.

Indian Opinion Analysis

the introduction of the AI-enabled grievance registration platform demonstrates technological advancement in police-public interaction systems. Its accessibility from home helps bridge gaps caused by geographic or logistical barriers to accessing justice services. Moreover, it empowers citizens to communicate effectively without requiring face-to-face interactions at government offices-a meaningful step for both transparency and efficiency.

This innovation could significantly enhance accountability within law enforcement. With digital evidence tied to every complaint submission and real-time status tracking available through dedicated helplines like 1100, it fosters trust among citizens while standardizing processes for investigating officers. However, challenges such as ensuring digital literacy across diverse population groups may limit its reach initially but could be addressed with appropriate training and awareness campaigns.As this model rolls out further or expands geographically beyond Eluru district post-pilot phase assessment, its acceptance will likely depend on measurable results regarding case resolution speed and user satisfaction-a critical factor guiding similar initiatives across India’s governance landscape.

for more details visit The Hindu.