Air India Addresses Claims of Injury to Elderly Passenger After Wheelchair Refusal

Quick Summary

• An 82-year-old woman was injured at Delhi Airport allegedly after Air India did not provide a pre-booked wheelchair.
• Her granddaughter, Parul Kanwar, reported on social media that the elderly woman had to walk across parking lanes and collapsed due to lack of assistance.
• Air India staff did not immediately help, and the family arranged medical aid themselves.
• The flight provided basic assistance but lacked a proper medical check-up before boarding.
• Upon arrival in Bengaluru, the woman received medical attention for visible injuries and later was admitted to ICU for potential brain bleeds.
• Complaints have been filed with DGCA and Air India; Air India denies negligence claims.

Indian Opinion analysis

The incident raises concerns about the care and services provided by airlines for elderly passengers or those requiring special assistance. It underscores the necessity for strict adherence to pre-arranged service commitments like providing wheelchairs. This case might prompt regulatory bodies to review guidelines ensuring better accountability from airlines concerning passenger safety obligations. Moreover, transparency from both parties is essential in resolving disputes effectively without public outrage escalating further.

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