Air India Responds to Lisa Ray’s Allegations: Calls for Facts Over Misinformation

Quick Summary

• Air India Refutes Allegations: The airline countered actor Lisa Ray’s claims of showing a lack of empathy towards her 92-year-old father, branding them as “unfounded.”
• Air India’s Clarification:

– Extended support included free date changes or tickets usable for up to a year.
– Refund requests were denied due to policy constraints.
– Discrepancy pointed out: Ray’s father was not listed as a co-passenger on the flight in question.- Tickets were originally purchased via a travel agent, not directly through Air India.

• Lisa Ray’s Public criticism: Took to social media (X/Twitter) accusing Air India of denying a medical waiver despite providing documentation regarding her father’s health condition.
• Recent Controversy Affecting Air India: Similar allegations from another passenger earlier this month involving negligence around wheelchair services for an elderly traveler at Delhi Airport.
• Air India’s Appeal to Media: Urged restraint from publishing misleading reports that could harm its reputation; reaffirmed commitment to customer-centric policies.

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