# British Airways ordered to refund Rs 1.7 lakh to Mohali passenger 2026-08-07T23:14:32+00:00 | Governance | Indian Opinion Desk Corroboration: 1 independent outlet A Mohali consumer commission has ordered British Airways to refund over Rs 1.7 lakh to Shubhkarman Singh Bangar, who was wrongly denied boarding at Delhi airport in August 2023. Airline staff mistakenly treated London as his final destination and demanded a UK visa, despite his confirmed onward journey to the United States via Chicago. The commission held British Airways guilty of deficiency in service, directing it to refund the airfare of Rs 1,37,538 with 6% annual interest from August 20, 2023, reimburse Rs 10,500 in taxi fare, and pay Rs 25,000 as compensation for mental agony and harassment. The complaint against travel agency Air Tickets India was dismissed. ## Coverage - hindustantimes.com Tags: airline refund, British Airways, consumer rights, deficiency in service, Mohali, passenger offloaded Canonical: https://indianopinion.org/british-airways-ordered-to-refund-rs-1-7-lakh-to-mohali-passenger/ License: Summary and commentary (c) Indian Opinion, reusable with attribution. Facts belong to the linked sources. Cite: https://indianopinion.org/british-airways-ordered-to-refund-rs-1-7-lakh-to-mohali-passenger/#story-in-brief Review state: restored archive article, accurate at time of publication, not offered to search indexes.