# CCPA penalises platforms over deceptive online interface practices

2026-08-06T11:11:49+00:00 | Governance | Indian Opinion Desk

Corroboration: 3 independent outlets

The Central Consumer Protection Authority has acted against digital platforms for using “dark patterns”, the government told the Rajya Sabha. These designs can steer consumers through practices such as hidden charges, false urgency, subscription traps and pre-selected additions. The Prevention and Regulation of Dark Patterns Guidelines, 2023, cover 13 such practices. The CCPA issued a self-audit advisory to e-commerce platforms in June 2025. The government said about ₹20 lakh in penalties has been collected since then. Hindustan Times reported action against nine platforms. Zepto was fined ₹7 lakh and Physics Wallah ₹5 lakh. Anuj Jindal, FirstCry, PharmaEasy, McAfee and SpiceJet also faced fines. BookMyShow removed a pre-ticked contribution, while IndiGo changed an opt-out message. NDTV Profit described the action as involving eight platforms, a difference not explained in the reports.

## Coverage

- hindustantimes.com <https://www.hindustantimes.com/india-news/zepto-indigo-physics-wallah-pharmaeasy-bookmyshow-first-cry-9-platforms-penalised-for-deploying-dark-patterns-full-list-101786006449469.html>
- hindustantimes.com <https://www.hindustantimes.com/india-news/zepto-added-handling-charges-bookmyshow-pulled-up-for-basket-sneaking-why-9-platforms-were-penalised-101785985095308.html>
- ndtvprofit.com <https://www.ndtvprofit.com/india/zepto-to-indigo-ccpa-cracks-down-on-eight-platforms-over-dark-patterns-11874083>

Tags: CCPA, consumer protection, dark patterns, digital platforms, online shopping
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