# ICICI Bank ordered to refund Rs 5.18 lakh in FedEx scam 2026-08-06T22:00:50+00:00 | Governance | Indian Opinion Desk Corroboration: 1 independent outlet The Nagpur District Consumer Disputes Redressal Commission has ordered ICICI Bank to refund over Rs 5.18 lakh with 9% annual interest to a woman who lost Rs 6.93 lakh in a FedEx parcel scam. The bank was also directed to pay Rs 25,000 compensation and Rs 10,000 litigation costs. On 8 January 2023, the Gurugram resident received a call from a scammer posing as FedEx customer service, who claimed an illegal parcel in her name contained passports, ATM cards and drugs. Threatened with police action, she transferred money in four transactions to a scammer's ICICI account. The commission noted that both her and the beneficiary's accounts were with ICICI, and the beneficiary account showed suspicious high-value transactions of Rs 2.84 crore despite negligible regular activity, which the bank failed to monitor. ## Coverage - livemint.com - ndtvprofit.com Tags: banking, consumer commission, cybercrime, ICICI Bank, online fraud Canonical: https://indianopinion.org/consumer-commission-orders-icici-bank-to-refund-rs-5-18-lakh-scam-loss/ License: Summary and commentary (c) Indian Opinion, reusable with attribution. Facts belong to the linked sources. Cite: https://indianopinion.org/consumer-commission-orders-icici-bank-to-refund-rs-5-18-lakh-scam-loss/#story-in-brief Review state: restored archive article, accurate at time of publication, not offered to search indexes.