# EPF officers flag IT gaps, delayed claims and staff shortages 2026-08-06T14:42:40+00:00 | Governance | Indian Opinion Desk Corroboration: 1 independent outlet The EPF Officers’ Association has urged the Labour Ministry to strengthen EPFO’s technology and field workforce, in a letter dated August 3, 2026. The association says lakhs of auto claims have remained pending for more than 20 days, despite the EPF 2026 scheme’s promise of faster digital processing. It also says EPFO has had no direct recruitment to its Information Services Division since 2004 and no full-time chief technology officer for three years. The association says CITES, assigned to C-DAC in January 2023 with a 10-month deadline, was delayed and introduced in phases in July 2026. It also says staffing sanctions remain based on March 2008 levels, while the last workload assessment was conducted in 2016-17. Metro offices, it says, face rising workloads and grievances. ## Coverage - timesnownews.com - economictimes.indiatimes.com Tags: C-DAC, digital governance, EPFO, Labour Ministry, provident fund Canonical: https://indianopinion.org/epfo-officers-seek-tech-hiring-after-two-decades-without-direct-recruitment/ License: Summary and commentary (c) Indian Opinion, reusable with attribution. Facts belong to the linked sources. Cite: https://indianopinion.org/epfo-officers-seek-tech-hiring-after-two-decades-without-direct-recruitment/#story-in-brief Review state: restored archive article, accurate at time of publication, not offered to search indexes.