# Faulty eKYC system forces Indane customers to travel or buy on black market 2026-11-02T09:11:35+00:00 | Governance | Indian Opinion Desk Corroboration: 1 independent outlet An Indane LPG customer in Delhi cannot book a cylinder for his family in Ranchi because the IndianOil ONE app repeatedly fails during the eKYC process. The local dealer, SK Gas Service, told him he must travel to Ranchi in person to complete biometric verification. Meanwhile, a new connection has not been issued in several months, and cylinders are available on the black market at Rs 2,200 to Rs 2,500 each. The Petroleum Ministry stated on 19 September 2026 that biometric verification can be done from home via the app, at the time of delivery, or at the agency showroom. The ministry's own guidance lists multiple channels, but the customer says he received no help from Indane or customer care and was told the eKYC deadline had passed. No alternative verification method has been provided for cases where the app fails. ## Indian Opinion Analysis The digital verification system Indane trusts has a customer in Delhi unable to book a cylinder in Ranchi. Multiple attempts to complete eKYC through the IndianOil ONE app fail, yet the local distributor insists on physical presence. The Petroleum Ministry announced on 19 September 2026 that biometric verification is possible from home via the app or at delivery, making the demand to travel hundreds of kilometres a contradiction of official policy. No alternative process is offered when the app fails. The onus remains on the customer or the black market, where a cylinder costs Rs 2,200 to Rs 2,500. The company's customer care has provided no resolution. ## Coverage - aajtak.in Leads with a personal story and customer blame of the system, not the account of the company or ministry This brief was synthesised by AI from the source linked above. Tags: Delhi, eKYC, Indane, IndianOil, petroleum ministry, Ranchi Canonical: https://indianopinion.org/faulty-ekyc-system-forces-indane-customers-to-travel-or-buy-on-black-market/ License: Summary and commentary (c) Indian Opinion, reusable with attribution. Facts belong to the linked sources. Cite: https://indianopinion.org/faulty-ekyc-system-forces-indane-customers-to-travel-or-buy-on-black-market/#story-in-brief How this brief was made: an AI model read the report linked above and wrote this summary and analysis, which were published automatically. Published briefs are sampled every hour by an automated quality check; the editor verifies its findings and approves corrections, and corrected briefs carry a dated correction line. We do no original reporting. Methodology: https://indianopinion.org/ai-use-policy/