# Finance Ministry sets 14-day route for insurance complaints 2026-08-15T08:56:12+00:00 | Governance | Indian Opinion Desk Corroboration: 1 independent outlet The Department of Financial Services under the Finance Ministry has issued guidelines for policyholders facing unfair claim rejections, delays, mis-selling or other service issues. Policyholders must first approach the insurer’s grievance redressal officer. Insurers must register complaints in their Complaints Management System, acknowledge them immediately and provide a resolution within 14 days, the department said. If the insurer does not respond within 14 days, or the policyholder is dissatisfied, the complaint can be taken to the Insurance Regulatory and Development Authority of India’s Bima Bharosa Portal. Complaints can also be filed through IRDAI helplines 155255 and 1800-4254-732, or by email at complaints@irdai.gov.in. The helpline provides support in 12 languages. ## Coverage - livemint.com Tags: Bima Bharosa, Finance Ministry, IRDAI Canonical: https://indianopinion.org/finance-ministry-sets-14-day-route-for-insurance-complaints/ License: Summary and commentary (c) Indian Opinion, reusable with attribution. Facts belong to the linked sources. Cite: https://indianopinion.org/finance-ministry-sets-14-day-route-for-insurance-complaints/#story-in-brief Review state: restored archive article, accurate at time of publication, not offered to search indexes.