# Govt to turn citizen grievances into policy reforms for first time 2026-08-13T15:52:54+00:00 | Governance | Indian Opinion Desk Corroboration: 1 independent outlet The government will for the first time systematically mine citizen grievances from platforms like CPGRAMS and the PMO portal to identify recurring gaps and convert them into policy reforms, Livemint reports, citing two people aware of the matter. The finance ministry, as the nodal agency, has asked each ministry to shortlist five complaints or suggestions that could become policy changes. An inter-ministerial group will review the shortlisted ideas, and the contributor will be acknowledged. The move marks a shift from resolving individual complaints to spotting structural flaws in rules and schemes. ## Coverage - livemint.com Tags: citizen grievances, CPGRAMS, governance, Jan Bhagidari, policy reforms, public services Canonical: https://indianopinion.org/govt-to-turn-citizen-grievances-into-policy-reforms-for-first-time/ License: Summary and commentary (c) Indian Opinion, reusable with attribution. Facts belong to the linked sources. Cite: https://indianopinion.org/govt-to-turn-citizen-grievances-into-policy-reforms-for-first-time/#story-in-brief Review state: restored archive article, accurate at time of publication, not offered to search indexes.