HMWS&SB Adopts AI for Streamlined Complaint Management

Quick Summary

• Hyderabad Metropolitan Water Supply & Sewerage Board (HMWS&SB) has introduced an artificial Intelligence interface to better manage adn resolve consumer complaints.
• The Board analyzed last yearS data on complaints and water tanker bookings to understand recurring issues.
• Since september 1, 2024, HMWS&SB received about 6.50 lakh complaints and booked over 12 lakh water tankers.
• Pragathi Nagar was identified as a key area with notable challenges due to its altitude and rocky terrain hampering borewell drilling; one apartment complex booked 674 tankers last year alone.
• HMWS&SB managing director K. Ashok Reddy visited the area, approved ₹3-crore works for a separate feeder line to improve drinking water supply, and proposed injection borewell projects for long-term solutions in residential complexes.

Indian Opinion Analysis

The introduction of Artificial Intelligence by HMWS&SB marks a step forward in streamlining complaint management and improving service delivery in Hyderabad amidst rising demand for tanker-based water supply systems. The focus on Pragathi Nagar illustrates the broader challenge faced by urban areas struggling with natural limitations affecting groundwater access-issues exacerbated by population density within high-rise residential complexes.

The ₹3-crore proposal for dedicated infrastructure is promising but highlights questions of scalability if similar problems arise elsewhere across the city or regionally due to analogous geographic factors. While injection borewells provide localized relief, issues like water conservation management or dependency on tech-driven fixes may need closer scrutiny as cities continue urban expansion into challenging terrains.

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