The recommendations from the public Accounts Committee address systemic concerns surrounding perpetuated highway tolling and aim to strike a balance between user equity and infrastructure upkeep. While perpetual toll systems provide revenue sustainability, thier fairness-particularly following cost recovery-has attracted criticism. Establishing an self-reliant tariff authority might help regulate transparent pricing standards across sectors, ensuring users benefit from equitable infrastructure usage.
Refund proposals tied to incomplete road works emphasize accountability on part of operators while bolstering consumer protection mechanisms through FASTag-linked technologies. Technological integration forms a recurring theme in addressing operational inefficiencies-from failed scanners at plazas causing congestion to real-time traffic condition dashboards enhancing user experience.
If implemented effectively, these measures could assist not only in rationalizing user fees but also ensure India’s highway infrastructural policies align more closely with principles of fairness and efficient service delivery.
Read More: The Hindu Article