# IRCTC website slow due to high traffic, railway says 2026-11-10T14:31:52+00:00 | Governance | Indian Opinion Desk Corroboration: 2 independent outlets Users faced trouble booking tickets on the IRCTC website and app on Tuesday, 10 November, with many reporting high load errors and login delays. Some users saw money deducted but no immediate ticket confirmation. Railways and IRCTC said the portal remained operational and that the slowdown was due to exceptionally high concurrent logins during the festive season, especially Diwali and Chhath Puja. The company stated the issues were temporary and e-ticketing services are now normal. Users facing issues can contact customer care at 14646 or email etickets@irctc.co.in. IRCTC says any money deducted without ticket confirmation will be automatically refunded within 3-5 working days. ## Indian Opinion Analysis Aaj Tak leads with the railway's official clarification attributing the slowdown to high festive traffic, framing it as a temporary glitch. Bhaskar leads with user complaints of specific errors, including high load messages and failed bookings, and provides troubleshooting advice without any official statement. Both outlets report the same core event, but Aaj Tak's coverage is closer to the government's account, while Bhaskar's is more user-focused and problem-oriented. The balanced reading is that the portal faced real performance issues due to seasonal demand, as confirmed by IRCTC. ## Coverage Coverage: 2 sources, 2 neutral - aajtak.in (neutral report) Leads with railway's clarification, frames as high-traffic slowdown - bhaskar.com (neutral report) Leads with user complaints and errors, provides help guide This brief was synthesised by AI from the 2 sources linked above, so one read covers every framing they carry. Tags: Chhath Puja, Diwali, Indian Railways, IRCTC Canonical: https://indianopinion.org/irctc-website-slow-due-to-high-traffic-railway-says/ License: Summary and commentary (c) Indian Opinion, reusable with attribution. Facts belong to the linked sources. Cite: https://indianopinion.org/irctc-website-slow-due-to-high-traffic-railway-says/#story-in-brief How this brief was made: an AI model read the reports linked above and wrote this summary and analysis, which were published automatically. Published briefs are sampled every hour by an automated quality check; the editor verifies its findings and approves corrections, and corrected briefs carry a dated correction line. Stance labels are editorial classifications of how each outlet framed this story, assigned by the same model, not ratings of the outlets. We do no original reporting. Methodology: https://indianopinion.org/ai-use-policy/