# ixigo’s AI agent resolves over 92% of text queries 2026-08-07T19:07:24+00:00 | Business & Economy | Indian Opinion Desk Corroboration: 1 independent outlet ixigo’s AI agent TARA resolved 81% of voice queries and more than 92% of text queries without human intervention in Q1 FY27, handling over 57,000 customer interactions daily, Medianama reports. The company is also considering voice payments for travel bookings. Management said it is reinvesting operating leverage in hotels, artificial intelligence and marketing instead of maximising near-term profits. AbhiBus became ixigo’s largest contribution-margin business, helped by product initiatives and growth across 17 states. The train business is preserving margins after changes to Tatkal access for online travel agencies. Higher airfares, linked partly to the Iran conflict and oil prices, hurt flight demand, especially among Tier 2 and Tier 3 travellers. ## Coverage - medianama.com Tags: AbhiBus, Artificial intelligence, ixigo, online travel, travel industry Canonical: https://indianopinion.org/ixigos-ai-agent-resolves-over-92-of-text-queries/ License: Summary and commentary (c) Indian Opinion, reusable with attribution. Facts belong to the linked sources. Cite: https://indianopinion.org/ixigos-ai-agent-resolves-over-92-of-text-queries/#story-in-brief Review state: restored archive article, accurate at time of publication, not offered to search indexes.