# Microsoft outage enters second day, services partially restored 2026-11-13T14:46:53+00:00 | Technology | Indian Opinion Desk Corroboration: 2 independent outlets Outlets counted: deccanherald.com, timesofindia.indiatimes.com Microsoft continued to struggle on Friday to fully restore Outlook, Teams and other Microsoft 365 services after a global outage that began around 11:30 pm IST on Thursday (12 November). The company reported gradual improvements in mailbox access and delayed email processing in the Asia-Pacific region but warned that service health remained variable and some users could still face intermittent disruptions. Microsoft said there was no indication of a cyberattack and gave no timeline for complete restoration. The outage hit Exchange Online, SharePoint and Microsoft 365 Copilot alongside the core apps. Deccan Herald quoted a Microsoft source saying recovery was ‘not going as expected’, while Times of India reported the incident had lasted over 16 hours. Both outlets noted that IndiGo and Air India had issued passenger alerts. Separate developments on Friday included a bus-truck collision in Assam that killed 23 people, Rahul Gandhi renewing his demand for a debate with Prime Minister Modi, and SpiceJet calling a board meeting for 18 November to consider raising capital. ## Indian Opinion Analysis The two sources agree on the core facts of the Microsoft outage, but differ slightly in framing. Deccan Herald leads its evening brief with the outage headline ‘Not going as expected’, quoting a softer phrase from Microsoft, while Times of India foregrounds the duration (16 hours) and the company’s ongoing struggle, giving a sharper sense of crisis. Both report the same toll (23 killed) and the same Rahul Gandhi-BJP exchange. Times of India adds a SpiceJet board meeting on 18 November, a fact Deccan Herald omits. The uniform straight reporting on the main stories leaves no real divergence in editorial stance, the balanced picture is that services are partially restored but no timeline for full recovery has been given. ## Coverage Coverage: 2 sources, 2 neutral - deccanherald.com (neutral report) Leads with 'Not going as expected' quote, neutral report - timesofindia.indiatimes.com (neutral report) Foregrounds 16-hour duration and ongoing struggle This brief was synthesised by AI from the 2 sources linked above, so one read covers every framing they carry. Tags: Microsoft, Microsoft 365, Outlook, Teams Canonical: https://indianopinion.org/microsoft-outage-enters-second-day-services-partially-restored/ License: Summary and commentary (c) Indian Opinion, reusable with attribution. Facts belong to the linked sources. Cite: https://indianopinion.org/microsoft-outage-enters-second-day-services-partially-restored/#story-in-brief Gate decision: pass (pass: linked qualifying outlets 2 of 2, relevance 9) Freshness: pass (fresh: newest qualifying source 2026-11-13 13:17Z (feed), 1.5 h old) Image: photograph. Source: https://media.assettype.com/deccanherald%2F2026-11-13%2Fs38gap28%2FImages-2026-11-13T182705.472.png?w=1200&ar=40%3A21&auto=format%2Ccompress&ogImage=true&mode=crop. How this brief was made: an AI model read the reports linked above and wrote this summary and analysis, which were published automatically. Published briefs are sampled every hour by an automated quality check; the editor verifies its findings and approves corrections, and corrected briefs carry a dated correction line. Stance labels are editorial classifications of how each outlet framed this story, assigned by the same model, not ratings of the outlets. We do no original reporting. Methodology: https://indianopinion.org/ai-use-policy/