# RBI sets new loan recovery rules to end borrower harassment 2026-08-07T11:37:48+00:00 | Governance | Indian Opinion Desk Corroboration: 1 independent outlet The Reserve Bank of India (RBI) has issued a comprehensive framework to curb harassment by loan recovery agents, effective January 1, 2027. Banks must inform borrowers of the agent's name and contact details before recovery begins. Agents cannot make anonymous calls, use abusive language, or visit between 7 PM and 8 AM without consent. For financed smartphones and laptops, lenders cannot remotely lock devices until the loan is 30 days overdue. Full restriction is allowed only after 60 days, with essential functions like incoming calls and SMS preserved. If a locked device is not restored within one hour of repayment, the borrower is entitled to ₹250 per hour of delay, capped at the loan amount. Agents must obtain certification from the Indian Institute of Banking and Finance before engaging with borrowers. ## Coverage - indiatvnews.com - odishatv.in - livemint.com - rediff.com Tags: banking, borrowers, harassment, loan recovery, new rules, RBI Canonical: https://indianopinion.org/rbi-bans-loan-recovery-harassment-from-january-2027/ License: Summary and commentary (c) Indian Opinion, reusable with attribution. Facts belong to the linked sources. Cite: https://indianopinion.org/rbi-bans-loan-recovery-harassment-from-january-2027/#story-in-brief Review state: restored archive article, accurate at time of publication, not offered to search indexes.