# Indian Banks Urged to Use AI Beyond Retail and Automation 2026-08-13T00:27:24+00:00 | Business & Economy | Indian Opinion Desk Corroboration: 1 independent outlet At the FIBAC 2026 conference in Mumbai on Tuesday, RBI Governor Sanjay Malhotra said banks must use artificial intelligence to counter AI-driven fraud, as traditional rules-based systems struggle with fast-changing tactics. SBI Chairman Challa Sreenivasulu Setty urged lenders to take AI beyond retail banking and reach rural borrowers, small businesses and customers without conventional credit histories. A FICCI, Indian Banks’ Association and Boston Consulting Group report said banks should redesign operations around agentic AI, rather than simply digitise existing processes. A loan can involve more than 25 documents, 50 manual data fields and up to eight reviews, while routine servicing takes 10 to 20 per cent of branch time. The report also called for workforce reskilling, stronger oversight and wider risk controls. ## Coverage - timesnownews.com - timesnownews.com - timesnownews.com Tags: Artificial intelligence, financial inclusion, fraud detection, RBI, rural credit, SBI Canonical: https://indianopinion.org/sbi-chief-says-ai-can-expand-rural-credit-rbi-warns-of-ai-frauds/ License: Summary and commentary (c) Indian Opinion, reusable with attribution. Facts belong to the linked sources. Cite: https://indianopinion.org/sbi-chief-says-ai-can-expand-rural-credit-rbi-warns-of-ai-frauds/#story-in-brief Review state: restored archive article, accurate at time of publication, not offered to search indexes.