Secunderabad Woman, 60, Duped of Over ₹1 Lakh by Fake Amazon Executive

Swift Summary

• A 60-year-old woman from Secunderabad was duped of ₹1,07,621 by a fraudster posing as an Amazon Customer Care executive.
• Teh victim searched online for Amazon’s customer support number and called a fake number listed in the search results.
• The fraudster, identifying himself as Deepak Shukla, convinced the woman too allow remote access to her phone under the guise of processing a refund.
• Using screen-sharing tools, he accessed her Amazon and Google Pay accounts and later persuaded her to share bank account details.
• Realizing she had been cheated, the victim lodged a complaint at Hyderabad’s Cyber Crime Police Station on July 14th, 2025.

Indian Opinion Analysis
The incident highlights key vulnerabilities in digital literacy and cyber security awareness among citizens-especially seniors-when using online platforms for customer service queries. Fraudsters exploit trust and gaps in knowledge by making credible impersonations while leveraging fake phone numbers listed on search engines.

From a policy standpoint, improving public awareness about official verification methods for customer care numbers is imperative to prevent such cybercrimes. Furthermore, stricter enforcement against those operating fake contact listings could be beneficial in addressing such scams systematically.This case underscores the importance of systematic collaboration between regulatory agencies overseeing digital spaces (such as search engine providers) and law enforcement to minimize accessibility for fraudulent activities targeting individuals across india.Read more: Beware of Fake Customer Care Numbers-Hyderabad Cyber Crime