– Open-seating system phased out; assigned seating starts next year.
– Extra charges for upgrades like more legroom and red-eye flights introduced last year.
– Layoffs include elimination of 1,750 corporate jobs (15% of workforce).
Image accompanying the article:
!Final boarding call for free bags as Southwest drops longstanding traveler perk
Southwest Airlines’ decision to discontinue its free checked bag policy marks a notable shift in global aviation trends, where cost-cutting and revenue generation are increasingly prioritized over customer-centric policies among budget carriers and legacy airlines alike. Even though this change directly impacts U.S.-based travelers, it underscores broader implications for Indian aviation and customer expectations.
Indian airlines often compete on pricing while offering limited perks-free baggage policies being one example that mirrors Southwest’s former strategy of differentiation from rivals-but rising operational costs may force similar reconsiderations in India eventually if global trends persist unevenly post-pandemic recovery pressures.
For India’s price-sensitive market flying domestically or internationally with USA-connected routes demographics-Southwest shifts resonate how large-scale barter loyalty compromise-consumer-choice paid upgrades re-frame existing travel patterns amid flight costs seem impactful towards future adaptive responses industry wide globally affecting travelling consumer experience evolution incrementally so