Air India’s leadership transition under N. Chandrasekaran marks a pivotal moment as Tata Group reassesses its strategies for the national carrier. Given its storied history but problematic operations, resolving service quality concerns and financial hurdles will likely prove essential to building customer trust and achieving profitability goals. As privatization poses complex restructuring demands, this move underscores the critical need for accountability within revamped management frameworks-potentially setting benchmarks for other industries undergoing similar transitions.