Bengaluru woman alleges Rapido driver abused her over fare

Marketing professional Srijoni Roy has accused a Rapido cab driver of verbally abusing her and her husband after a fare dispute in Bengaluru. Roy, who was returning from a hospital with her husband and their three-month-old baby after a vaccination, shared her experience on LinkedIn. She said the driver was rude, drove rashly on pothole-filled roads, and refused to slow down despite her husband's request.

When the trip ended inside their residential society, Roy said the driver demanded extra cash not shown on the app. After she refused, the driver began abusing them and moved towards her husband in an attempt to physically confront him. Roy said she eventually told her husband to pay the extra amount to ensure the baby's safety. She also alleged that Rapido's chatbot left her waiting over 50 minutes for a customer service representative.

Rapido apologised for the driver's behaviour and the delay in support, stating that such conduct is never acceptable. Roy urged the company to review the ride and said CCTV footage from the society captured the incident. NDTV reports that Roy also raised concerns about assumptions regarding language and regional identity during the altercation.