Now Reading: Consumer panel orders Rs 10,520 payout for undersized pizza in Uttarakhand
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Consumer panel orders Rs 10,520 payout for undersized pizza in Uttarakhand
Consumer panel orders Rs 10,520 payout for undersized pizza in Uttarakhand
The Haridwar District Consumer Disputes Redressal Commission has ordered an online food delivery platform and a cafe in Uttarakhand to pay Rs 10,520 to a customer who received a seven-inch pizza instead…
The Haridwar District Consumer Disputes Redressal Commission has ordered an online food delivery platform and a cafe in Uttarakhand to pay Rs 10,520 to a customer who received a seven-inch pizza instead of the advertised 10-inch size. The commission held M/s Bundle Technologies Pvt Ltd and Cafe Fost Factory jointly liable for deficiency in service.
Jwalapur resident Raj Trehan ordered two pizzas from Cafe Fost Factory, Tapovan, through an online app on March 10, 2020, for Rs 505. The pizzas were advertised as 10 inches but measured only seven inches. Trehan said the company acknowledged the discrepancy but refused a refund. The online platform argued it was only an intermediary, but the commission rejected this.
The bench directed the two entities to jointly refund Rs 505 plus Rs 15 delivery charge, and awarded Trehan Rs 5,000 for mental harassment and Rs 5,000 for litigation costs. The full amount must be paid within 45 days, failing which interest at 10 per cent per annum will apply.
Indian Opinion Analysis
The case is a rare consumer win on food portion size, which is usually hard to prove without photographic evidence. Trehan's complaint, lodged in 2020, took over four years to be decided, illustrating the typical timeline for district consumer forums. The order pins liability on both the platform and the restaurant, setting a precedent that online aggregators cannot escape responsibility by calling themselves mere intermediaries. The Rs 10,520 award is modest but the principle matters: consumers in small towns like Haridwar now have a clear remedy when delivery items do not match descriptions. The next step will be compliance within the 45-day window or payment with 10% interest.
Source: newindianexpress.com
This story was synthesised by AI from the source linked above.
