Now Reading: Andhra sets up helpline for VAHAN, SARATHI portal issues
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Andhra sets up helpline for VAHAN, SARATHI portal issues
Andhra Pradesh Transport Minister Mandipalli Ramprasad Reddy on Friday (October 9, 2026) said the department had set up a round-the-clock control room (9281607001) at its headquarters to resolve technical problems on the VAHAN and SARATHI portals of the Parivahan platform. The helpline accepts calls and WhatsApp messages.
The Minister said the department was coordinating with the NIC and the Union Ministry of Road Transport and Highways to fix issues including vehicle ownership transfers, driving licence renewals, Aadhaar data mismatches, HSRP registration and slow server response. The problem with selecting the correct RTA office during transfers has been resolved. Applicants with Aadhaar mismatches can upload other documents and apply for licence renewal.
Owners of older vehicles whose HSRP details are missing on the VAHAN portal during fitness checks should approach their RTO to update records. A facility to take the learners’ licence test from home was introduced on September 27, as of October 8, 2,620 people had passed and 138 had failed.
Indian Opinion Analysis
The helpline is a direct response to persistent glitches that have disrupted vehicle registration, licence renewals and fitness checks across the state. By naming specific problems, Aadhaar mismatches, missing HSRP data and slow servers, the Minister signals that these are the most common complaints the department is now tracking. The round-the-clock control room suggests the government expects a high volume of calls. The data on the home-based learners' test, with a pass rate of 95%, provides early evidence that the facility is working, though the small sample (2,758 candidates over 12 days) limits any conclusion. The next step is whether the control room can reduce the backlog of unresolved portal errors.
Source: thehindu.com
This brief was synthesised by AI from the source linked above. Methodology and corrections.
