Now Reading: Bengaluru consumer court fines firm Rs 5,000 for delayed number plate
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Bengaluru consumer court fines firm Rs 5,000 for delayed number plate
A Bengaluru consumer court has ordered Rosemerta Safety Systems Limited to pay Rs 5,000 compensation for delivering a High Security Registration Plate (HSRP) over a year after it was ordered. The complainant,…
A Bengaluru consumer court has ordered Rosemerta Safety Systems Limited to pay Rs 5,000 compensation for delivering a High Security Registration Plate (HSRP) over a year after it was ordered. The complainant, Amogh GM of Yelahanka, paid Rs 761 on March 2, 2024, but the plate arrived only on July 12, 2025, after repeated false assurances and follow-ups.
The Bangalore Urban II Additional District Consumer Disputes Redressal Commission held the company guilty of deficiency of service and unfair trade practice for making the customer "run from pillar to post." The firm did not appear in court despite notice and was proceeded against ex parte. It must pay Rs 3,000 for mental agony and Rs 2,000 towards litigation costs.
Indian Opinion Analysis
This case is a classic example of how a routine transaction can become a consumer nightmare when companies fail to honour commitments. The HSRP mandate by the government was meant to standardise vehicle registration, but it created a monopoly-like situation for authorised suppliers. With no competition, firms have little incentive to deliver on time. The order is small, but it sends a signal: repeated false promises and ignoring complaints will cost. The next step for the company is to comply with the order or face enforcement proceedings.
Source: timesofindia.indiatimes.com
This story was synthesised by AI from the source linked above.
