Now Reading: Delhi consumer panel tells JLR to replace Rs 1.57 crore SUV
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Delhi consumer panel tells JLR to replace Rs 1.57 crore SUV
A Delhi consumer commission has held Jaguar Land Rover India and its dealer guilty of deficiency in service after a new luxury SUV developed multiple defects within weeks of purchase. The commission…
The Story in Brief
A Delhi consumer commission has held Jaguar Land Rover India and its dealer guilty of deficiency in service after a new luxury SUV developed multiple defects within weeks of purchase. The commission directed the manufacturer and dealer to replace the vehicle or refund Rs 1.57 crore. Fena Pvt Ltd had booked the vehicle in early 2023 but received it only in November after a nine-month delay.
The commission noted that the vehicle, driven only about 800 km, repeatedly showed engine misfiring and came to a halt. Despite warranty repairs, problems persisted. The panel rejected arguments that the company could not be treated as a consumer and that the manufacturer was not liable because the vehicle was bought through a dealer.
The Indian Opinion
The commission's order exposes two tired corporate defences: claiming a company-purchased vehicle is commercial, and hiding behind dealer networks. What matters is that a Rs 1.57 crore machine failed within weeks. Indian consumer law rightly puts safety and warranty above fine print. The real test is whether Jaguar Land Rover appeals or finally delivers a car worthy of its price tag.
Source: timesofindia.indiatimes.com
This story was synthesised by AI from the source linked above.
