Now Reading: Faulty eKYC system forces Indane customers to travel or buy on black market
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Faulty eKYC system forces Indane customers to travel or buy on black market
Faulty eKYC system forces Indane customers to travel or buy on black market
The Story in Brief
An Indane LPG customer in Delhi cannot book a cylinder for his family in Ranchi because the IndianOil ONE app repeatedly fails during the eKYC process. The local dealer, SK Gas Service, told him he must travel to Ranchi in person to complete biometric verification. Meanwhile, a new connection has not been issued in several months, and cylinders are available on the black market at Rs 2,200 to Rs 2,500 each.
The Petroleum Ministry stated on 19 September 2026 that biometric verification can be done from home via the app, at the time of delivery, or at the agency showroom. The ministry's own guidance lists multiple channels, but the customer says he received no help from Indane or customer care and was told the eKYC deadline had passed. No alternative verification method has been provided for cases where the app fails.
Indian Opinion Analysis
The digital verification system Indane trusts has a customer in Delhi unable to book a cylinder in Ranchi. Multiple attempts to complete eKYC through the IndianOil ONE app fail, yet the local distributor insists on physical presence. The Petroleum Ministry announced on 19 September 2026 that biometric verification is possible from home via the app or at delivery, making the demand to travel hundreds of kilometres a contradiction of official policy. No alternative process is offered when the app fails. The onus remains on the customer or the black market, where a cylinder costs Rs 2,200 to Rs 2,500. The company's customer care has provided no resolution.
Source: aajtak.in
This brief was synthesised by AI from the source linked above. Methodology and corrections.
