Haryana consumer forum orders Apple to pay Rs 45,500 for faulty iPhone

The Rohtak district consumer commission has directed Apple India to refund Rs 45,500 to advocate Rajbir Phogat, who bought an iPhone 15 for Rs 64,999 in January 2024. The phone had repeated overheating, Bluetooth, and network issues from the start. Apple argued that the phone had unauthorised modifications, but the commission said the company failed to prove tampering.

The commission noted that Apple returned the phone without fixing the reported defects. It also said Apple did not produce an engineer's affidavit or technical evidence to show unauthorised changes. The company was ordered to pay Rs 5,000 as compensation and Rs 5,000 towards litigation costs.