Kerala consumer commission orders M4Marry.com to pay Rs 20,000

The Kerala State Consumer Disputes Redressal Commission has directed M4Marry.com, a matrimonial portal run by Malayala Manorama, to pay Rs 20,000 to a Kerala man for delivering only 51 of 100 promised marriage contacts. The man had paid Rs 25,960 for the service but received no suitable match.

The state commission on 29 July 2026 modified a lower court order that had directed a full refund of Rs 25,960 plus Rs 5,000 compensation. It held that since 51 contacts were provided over three months, a full refund would not be just. The compensation of Rs 5,000 was kept intact, making the total Rs 20,000.

The complainant from Changanacherry had enrolled in 2024. The portal argued that profiles were accessible online and the man was bound by its terms. The commission found that delivering only 51 of 100 contacts amounted to a deficiency in service. The bench included President Justice B. Sudheendra Kumar, Judicial Member Ajith Kumar D., and Member K.R. Radhakrishnan.