Now Reading: Kerala hotel ordered to pay Rs 96,500 for food poisoning
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Kerala hotel ordered to pay Rs 96,500 for food poisoning
The Pathanamthitta District Consumer Disputes Redressal Commission has ordered King's Biriyani Cafe in Ranni to pay Rs 96,500 in compensation to a customer who suffered food poisoning after eating stale alfaham. The order was issued on a petition by Reena Thomas of Vechoochira.
On October 21, 2025, Thomas and her sister ordered alfaham at the hotel. After complaining about the taste, they were ignored and billed Rs 740. Thomas fell ill on her way home and was treated at private hospitals. Medical tests confirmed a Salmonella infection from stale food.
The hotel owner refused to reimburse medical expenses, prompting the consumer complaint. The commission directed proprietor Ashish John Mathew and the manager to pay Rs 36,500 for medical costs, Rs 50,000 as compensation, and Rs 10,000 for litigation costs, within 30 days.
Indian Opinion Analysis
This case highlights how consumer courts in Kerala routinely enforce food safety accountability even for small bills. The Rs 740 alfaham order led to a payout 130 times that amount. The commission's breakdown, actual medical expenses plus a separate compensation for suffering, follows the standard Consumer Protection Act formula. Salmonella infections from improperly stored chicken are a known hazard in roadside eateries. The 30-day payment deadline is typical, but recovery may require execution proceedings if the proprietor delays. Watch whether the order prompts other customers to file similar complaints against the same outlet.
Source: english.mathrubhumi.com
This story was synthesised by AI from the source linked above. Methodology and corrections.
