Now Reading: Only 13 MIDC helpline complaints in 41 days despite Chakan woes
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Only 13 MIDC helpline complaints in 41 days despite Chakan woes
Despite persistent problems of potholes, waterlogging, traffic congestion and garbage in the Chakan industrial area, the Maharashtra Industrial Development Corporation (MIDC) has received only 13 complaints on its dedicated grievance helpline since it was launched 41 days ago.
The low number has raised concerns that citizens and entrepreneurs are not using the helpline, possibly due to lack of awareness or scepticism about follow-up action. Industrialists have repeatedly flagged infrastructure issues in the belt, prompting the Pune district administration to launch the helpline (020-26130097).
Resident Santosh Memane said many may not know of the helpline or doubt prompt action. MIDC executive engineer Prakash Bhandage said road improvement works are underway on about 35 km of roads in Chakan and that complaints received are being acted upon.
Indian Opinion Analysis
The gap between the scale of civic problems in Chakan and the paltry 13 complaints suggests the helpline has not reached its intended users. Neither the district administration nor MIDC has released data on how the complaints were resolved, leaving the mechanism's effectiveness unverifiable. The success of the helpline now hinges on whether MIDC follows through on its assurance of monitoring corrective measures, especially as road work continues on 35 km of roads.
Source: hindustantimes.com
This brief was synthesised by AI from the source linked above. Methodology and corrections.
