Now Reading: Rapido accident victim alleges no help, bills Rs 20 lakh
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Rapido accident victim alleges no help, bills Rs 20 lakh
A 32-year-old Bengaluru interior designer, Sani Krishna, plans to approach the consumer court after a bike taxi ride booked through Rapido left her with severe injuries and medical bills exceeding Rs 20…
The Story in Brief
A 32-year-old Bengaluru interior designer, Sani Krishna, plans to approach the consumer court after a bike taxi ride booked through Rapido left her with severe injuries and medical bills exceeding Rs 20 lakh. The accident occurred on June 17 near Bagmane Tech Park when the rider attempted to overtake a tractor, causing her to fall and be run over. She was treated in Bengaluru and later moved to a hospital in Kozhikode.
Krishna alleges Rapido offered no direct help, only automated emails directing her to an insurance claims process with a cover of just Rs 1 lakh. Rapido claims it is in touch with her, but she denies receiving meaningful assistance. Several other users have reportedly contacted her with similar complaints. She has issued a legal notice and is now pursuing legal action.
The Indian Opinion
Social media has made this a story of corporate neglect versus victim helplessness, but the real test is the consumer court. Rapido must prove its insurance cover of Rs 1 lakh is adequate or that it provided timely assistance. The victim, meanwhile, must show she exhausted all reasonable channels. The question neither side wants to answer: how many other bike taxi riders have faced similar gaps, and what did they do?
Sources (2): siasat.com, ndtv.com
This story was synthesised by AI from the 2 sources linked above.
Updated: this story now draws on 2 sources.
