Now Reading: CCPA launches detailed probe into Apple over iOS 18 issues
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CCPA launches detailed probe into Apple over iOS 18 issues
India's consumer regulator, the Central Consumer Protection Authority (CCPA), has escalated complaints against Apple to its investigation wing for a detailed probe into problems reported after the iOS 18 update, according to…
India's consumer regulator, the Central Consumer Protection Authority (CCPA), has escalated complaints against Apple to its investigation wing for a detailed probe into problems reported after the iOS 18 update, according to regulatory documents cited by Reuters. The CCPA had issued a notice to Apple last year after users complained of issues including green, pink and white lines on displays, call failures, battery drain and slower performance. The regulator has alleged that some users were charged exorbitant amounts for repairs despite the issues stemming from Apple's software upgrade.
Apple has disputed the concerns, telling investigators in an August 20 response that its decision not to provide a software warranty is consistent with common industry practice. The company said iOS 18 underwent stringent testing and it found no systemic issues or safety concerns in India. Apple noted the investigation was based on 75 complaints and said only about 11% of iPhones were still running iOS 18 by June 2026. The probe could lead to penalties if violations are established.
Consumer advocacy group LocalCircles submitted fresh survey data to the CCPA showing that around 66% of iPhone 12, 13 and 14 users who upgraded to iOS 18 or later reported difficulties. LocalCircles has renewed its demand for class action against Apple, saying affected users have not received a proper solution.
Indian Opinion Analysis
Coverage is broadly neutral-report across all three outlets, with the regulator's investigation and Apple's defence both presented without editorialising. Livemint and Hindustan Times foreground the consumer advocacy group LocalCircles survey data, emphasising that complaints persist. The Economic Times gives more weight to Apple's rebuttal, including the low number of complaints (75) and the low share of devices still on iOS 18. The balanced reading is that the probe is early-stage: the CCPA has escalated to investigation, but no finding of violation has been made. Apple has pushed back hard on the scope. The next concrete event is the investigation report, which could recommend penalties or require changes to warranty terms.
The CCPA also separately fined Rapido Rs 10 lakh for dark patterns, but that is a separate enforcement action.
Coverage: 3 sources, 3 neutral
Sources (3): hindustantimes.com (neutral report), livemint.com (neutral report), economictimes.indiatimes.com (neutral report)
This brief was synthesised by AI from the 3 sources linked above, so one read covers every framing they carry.
Updated: this story now draws on 3 sources.
