Now Reading: Chandigarh power firm launches WhatsApp helpline for safety hazards
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Chandigarh power firm launches WhatsApp helpline for safety hazards
Chandigarh Power Distribution Limited (CPDL) has launched a WhatsApp helpline for residents to report electrical safety hazards. Consumers can save 9240216666 and send “Help” to start the process. They then select a…
The Story in Brief
Chandigarh Power Distribution Limited (CPDL) has launched a WhatsApp helpline for residents to report electrical safety hazards. Consumers can save 9240216666 and send “Help” to start the process. They then select a category, provide location and upload a photograph of the hazard. The facility covers hanging or snapped wires, sparking, damaged poles, open panels, transformer issues, trees on lines and unsafe connections.
After a complaint is submitted, an incident is generated and an acknowledgement with details is sent to the consumer on WhatsApp, CPDL said. The helpline aims to enable quicker action on complaints related to damaged infrastructure and other risks.
The Indian Opinion
Critics may dismiss this as another toothless municipal helpline, but CPDL has at least introduced a structured process with incident tracking. The real test is whether the utility follows through with timely action. Residents should monitor the average response time for complaints about snapped wires or damaged poles. The number of complaints resolved within 24 hours will be the metric that settles the question.
Source: hindustantimes.com
This story was synthesised by AI from the source linked above.
