Now Reading: Kerala Consumer Commission Orders Union Bank to Pay Rs 15,000
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Kerala Consumer Commission Orders Union Bank to Pay Rs 15,000
A Kerala district consumer commission held Union Bank of India responsible after Rs 10,000 was debited from P.K. Sathian’s account at a Kozhikode ATM on July 28, 2022, without cash being dispensed.…
The Story in Brief
A Kerala district consumer commission held Union Bank of India responsible after Rs 10,000 was debited from P.K. Sathian’s account at a Kozhikode ATM on July 28, 2022, without cash being dispensed. Sathian complained to two bank branches but did not receive a refund. He then approached the commission.
The bank cited the ATM’s Electronic Journal to claim the withdrawal succeeded. The commission said the bank failed to provide CCTV footage and that the journal alone was insufficient proof. It ordered a Rs 10,000 refund and Rs 5,000 compensation within 30 days. Delayed payment will attract 9% annual interest.
The Indian Opinion
The ruling highlights the importance of reliable evidence when ATM disputes arise. Claims that the customer automatically secured a full Rs 15,000 windfall can be misleading, since the amount includes the disputed refund and compensation. The report does not explain why CCTV was unavailable or whether other ATM records were checked. Readers should therefore view the decision as a consumer remedy, not a wider finding about all bank procedures.
Source: timesofindia.indiatimes.com
This story was synthesised by AI from the source linked above.
