
The EPF Officers’ Association has asked the Labour Ministry to recruit technology professionals and domain experts for the Employees’ Provident Fund Organisation, citing staff shortages, digital delays and rising complaints. The association…
The EPF Officers’ Association has asked the Labour Ministry to recruit technology professionals and domain experts for the Employees’ Provident Fund Organisation, citing staff shortages, digital delays and rising complaints. The association says EPFO’s Information Services Division has had no direct recruitment since 2004, while senior officials have retired or resigned without replacement. It also says the organisation has had no full-time chief technology officer for three years.
The association has questioned the rollout of EPFO’s Centralised IT Enabled System, saying lakhs of auto claims remained pending for more than 20 days. It says the C-DAC project, assigned in January 2023 for completion within 10 months, was introduced in phases only in July 2026. The body also cited outdated staffing norms based on 2008 sanctioned posts.
The easy story is that outsourcing alone can fix EPFO’s digital problems, or that every delay proves the entire system has failed. Neither follows from this account. A retirement fund body needs internal staff who can supervise contractors, understand member complaints and maintain systems after launch. The practical test is simple: whether pending claims and grievance volumes fall after the new platform’s phased rollout, and whether EPFO fills its technical vacancies with clear timelines.
Source: timesnownews.com
This story was synthesised by AI from the source linked above.