Now Reading: How to check BSNL prepaid plan and validity via multiple methods
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How to check BSNL prepaid plan and validity via multiple methods
BSNL users can check their active prepaid plan, remaining validity and account balance using several methods. These include USSD codes, the BSNL Selfcare app, WhatsApp, and customer care. The Selfcare app offers…
BSNL users can check their active prepaid plan, remaining validity and account balance using several methods. These include USSD codes, the BSNL Selfcare app, WhatsApp, and customer care. The Selfcare app offers a central view of plan and balance details, while customer care assists users who prefer speaking to a representative.
The USSD code method allows quick access to plan information without an internet connection. For WhatsApp, users can add the BSNL official number and send a message to get details. Regularly checking these details helps users keep track of their plan expiry and recharge on time.
Indian Opinion Analysis
BSNL's Selfcare app and USSD codes have long been the standard ways for users to manage prepaid accounts, but the addition of a WhatsApp-based channel is relatively new for the state-run telco, following a similar move by private rivals. The company has been struggling to retain subscribers amid aggressive competition from Reliance Jio, Bharti Airtel and Vi, losing millions of users each quarter. Making account information easier to access could reduce missed recharges and unplanned service disruptions, which are a common cause of customer churn. For BSNL, which still relies heavily on feature-phone and rural users, USSD and WhatsApp remain critical tools. The next figure to watch is BSNL's monthly subscriber loss, which will indicate if these retention efforts are working.
Source: gadgets360.com
This brief was synthesised by AI from the source linked above.
