Now Reading: Hyderabad helpline received 5,610 calls in 2025
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Hyderabad helpline received 5,610 calls in 2025
Roshni, an emotional support centre in Hyderabad, received 5,610 calls in 2025, with people aged 18 to 30 accounting for 2,537, or about 45%, The Hindu reports. Men made 4,003 calls, compared…
The Story in Brief
Roshni, an emotional support centre in Hyderabad, received 5,610 calls in 2025, with people aged 18 to 30 accounting for 2,537, or about 45%, The Hindu reports. Men made 4,003 calls, compared with 1,497 from women and 110 from others. Mental health concerns featured in 2,151 calls, relationship issues in 1,733, financial problems in 987 and marital issues in 728.
The centre’s 70 trained volunteers provide ‘befriending’, allowing callers to speak, cry or vent without expecting an instant solution. They work in shifts seven days a week. Roshni makes follow-up calls for people considered at high risk, while handling confidentiality carefully. It began in Hyderabad in 1997 and receives calls from across India.
The Indian Opinion
Public discussion often treats helplines as emergency services that must produce a quick fix, while another lazy narrative dismisses long calls as mere venting. Roshni’s experience points to a harder truth: listening is a service, but it cannot replace clinical care, family support or timely intervention for high-risk callers. The gender gap and the large share of young adults also deserve attention, without turning them into sweeping claims about an entire generation. The useful test is whether follow-up support reaches those at risk, not how briefly volunteers can end a call.
Source: thehindu.com
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