Now Reading: Indian firms shift from managing people to managing AI agents
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Indian firms shift from managing people to managing AI agents
Indian companies are bringing AI agents into the workforce, changing how managers assign work and check results. Tata Sons’ chairman said the group could have as many AI agents as human workers…
The Story in Brief
Indian companies are bringing AI agents into the workforce, changing how managers assign work and check results. Tata Sons’ chairman said the group could have as many AI agents as human workers within three years. Bajaj Finance has 27 AI bots, 17 employee applications and plans to expand to 118, while its AI team is growing from 230 to 400 people, ETHRWorld reports. Persistent Systems now links 30% of employee assessments to AI readiness and impact. At Export Trading Group, AI handles 50% to 70% of some transactional tasks, but humans still verify outputs and manage exceptions.
The shift also creates risks. A resume-screening agent misunderstood Indian CGPA and percentage systems after receiving a GPA instruction. The companies involved say career decisions, promotions, employee relations and culture still require human judgement.
The Indian Opinion
The easy story is that AI will either eliminate office jobs or solve productivity overnight. Neither claim fits the evidence. Automation can remove routine tasks while adding review work, and a badly framed instruction can exclude suitable candidates. Firms should measure more than the number of bots deployed. The useful test is whether error rates fall, managers spend less time correcting outputs, and employees gain capacity for higher-value work within a year.
Source: hr.economictimes.indiatimes.com
This story was synthesised by AI from the source linked above.
