Now Reading: Kerala Consumer Commission Orders Union Bank to Pay Rs 15,000
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Kerala Consumer Commission Orders Union Bank to Pay Rs 15,000
A Kerala district consumer commission held Union Bank of India responsible after Rs 10,000 was debited from P.K. Sathian’s account at a Kozhikode ATM on 28 July 2022, without cash being dispensed.…
The Story in Brief
A Kerala district consumer commission held Union Bank of India responsible after Rs 10,000 was debited from P.K. Sathian’s account at a Kozhikode ATM on 28 July 2022, without cash being dispensed. Sathian complained to two bank branches but did not receive a refund, and then approached the commission.
The bank relied on the ATM’s Electronic Journal to claim the withdrawal had succeeded. The commission said the journal alone was insufficient and noted that the bank had not provided CCTV footage. It ordered a Rs 10,000 refund and Rs 5,000 compensation within 30 days. Delayed payment will carry 9% annual interest.
The Indian Opinion
The ruling shows why ATM disputes require clear and reliable evidence. It should not be described as a Rs 15,000 windfall, since that amount includes the disputed refund and compensation. The report does not explain why CCTV was unavailable or whether other records were examined. Readers should view this as a consumer remedy in one case, not as a finding about all bank procedures.
Source: timesofindia.indiatimes.com
This story was synthesised by AI from the source linked above.
