Now Reading: WhatsApp banned 51 lakh Indian accounts, actioned just 414 grievances
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WhatsApp banned 51 lakh Indian accounts, actioned just 414 grievances
Medianama.com reports that WhatsApp banned 51,04,127 Indian accounts in June, acting on just 414 of 15,182 user grievances, a 2.7% action rate. Of the total bans, 13,69,080 were proactive before any complaint.…
The Story in Brief
Medianama.com reports that WhatsApp banned 51,04,127 Indian accounts in June, acting on just 414 of 15,182 user grievances, a 2.7% action rate. Of the total bans, 13,69,080 were proactive before any complaint. The largest grievance category, ban appeals, received 7,873 complaints but only 92 actions. Safety complaints (154) were redirected to in-app reporting and not counted as actioned.
The Grievance Appellate Committee issued three orders to WhatsApp, all complied with. In May, the platform banned over 72 lakh accounts and received 15 GAC orders while user grievances stood at 19,859.
The Indian Opinion
The 2.7% action rate on grievances will disturb users, but WhatsApp says many complaints are from spammers or account access requests, not genuine harms. Safety complaints are redirected to in-app reporting, which is not counted as actioned. The GAC issued only three orders in June, down from 15 in May, does this reflect fewer unresolved disputes or user disinterest? The trend in upcoming months will settle that question.
Source: medianama.com
This story was synthesised by AI from the source linked above.
