
Passengers were left stranded at Bhubaneswar Airport on Thursday after an IndiGo flight scheduled for 2:35 pm was cancelled around 5:30 pm, several hours after its departure time. According to passengers, they…
Passengers were left stranded at Bhubaneswar Airport on Thursday after an IndiGo flight scheduled for 2:35 pm was cancelled around 5:30 pm, several hours after its departure time. According to passengers, they were not informed about the cancellation promptly, and many waited till 6 pm without clear communication or adequate assistance from the airline.
One passenger told Freepress Journal: "Our flight was scheduled for 2:35 PM. All of a sudden, it was cancelled at 5:30 PM without properly informing the passengers." Separately, a video gone viral shows a woman climbing onto a luggage conveyor belt and throwing papers at the IndiGo office desk. Deccan Chronicle reports CISF personnel pacified her, and a passenger said her child was unwell. The reason for the cancellation was not immediately clear.
The viral video of a desperate woman throwing papers may draw clicks, but the real failure is IndiGo's. Passengers waited three hours past departure before the airline pulled the plug, and then left them in the dark. Airlines owe fliers accurate, timely updates, not silence. Watch how IndiGo responds to this incident, and whether the aviation regulator asks why a cancellation took so long to be announced.
Sources (2): freepressjournal.in, deccanchronicle.com
This story was synthesised by AI from the 2 sources linked above.
Updated: this story now draws on 2 sources.