Now Reading: Mohali consumer panel orders optical store to refund Rs 4,000
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Mohali consumer panel orders optical store to refund Rs 4,000
The district consumer disputes redressal commission in Mohali has directed Gobind Optical Works to refund Rs 4,000 and pay Rs 5,000 compensation to a customer after finding the firm deficient in service.…
The Story in Brief
The district consumer disputes redressal commission in Mohali has directed Gobind Optical Works to refund Rs 4,000 and pay Rs 5,000 compensation to a customer after finding the firm deficient in service. Complainant Ashwani Kumar Vashist received defective spectacles in July 2024 and said the shop failed to fix the problem despite repeated requests between August 2024 and March 2025.
Vashist had ordered the spectacles from Gobind Optical Works, which operates from an eye hospital in Kharar and a Chandigarh outlet. The firm said the lenses were ready by August 2023 but the complainant did not collect them. The commission noted the shop agreed to repair the spectacles in October 2025 but did not send a representative to the Lok Adalat hearing in December 2025.
The Indian Opinion
This case shows how a Rs 4,000 product can spiral into a year-long ordeal. The shop's claim that the customer just needed two separate spectacles feels like a convenient afterthought. Indian consumers often face this run-around, companies promise fixes but ghost hearings. The real test is whether the Rs 5,000 compensation will deter such neglect or become just another cost of doing business. Will optical stores start treating lens defects seriously now?.
Source: hindustantimes.com
This story was synthesised by AI from the source linked above.
