Now Reading: Odisha government makes 24×7 help desks mandatory in Ayushman hospitals
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Odisha government makes 24×7 help desks mandatory in Ayushman hospitals
Odisha government makes 24×7 help desks mandatory in Ayushman hospitals
The Odisha government has ordered all hospitals empanelled under the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana-Gopabandhu Jan Arogya Yojana (AB-PMJAY-GJAY) to set up 24x7 help desks staffed by Pradhan Mantri Arogya…
The Story in Brief
The Odisha government has ordered all hospitals empanelled under the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana-Gopabandhu Jan Arogya Yojana (AB-PMJAY-GJAY) to set up 24×7 help desks staffed by Pradhan Mantri Arogya Mitras (PMAMs). The directive, issued by State Health Assurance Society CEO Brundha D, aims to assist cardholders with registration and treatment under the scheme.
Hospitals must also integrate four systems, Hospital Management Information System, ABHA-based medical records, healthcare facility registry, and health professional registry, with the Ayushman Bharat Digital Mission (ABDM) software by August 31. The government warned that failure to comply could lead to withheld incentives or removal from the empanelment list. The help desks are to be placed near the main entrance.
The Indian Opinion
The narrative that government healthcare schemes always lack oversight gets another rebuttal here. Odisha's insistence on 24×7 help desks and a hard August 31 deadline for digital integration shows a state unwilling to let hospitals treat Ayushman cardholders as an afterthought. The real test is whether these Arogya Mitras actually stay awake at night. The number of hospitals delisted by September will tell us if the warning had teeth or was just theatre.
Source: odishatv.in
This story was synthesised by AI from the source linked above.
