Rail Madad platform lets train passengers file complaints online

Indian Railways has launched Rail Madad, a digital grievance redressal platform that allows passengers to file complaints about train and station issues online. The system covers problems such as faulty air conditioning, unclean coaches, train delays, and staff-related issues.

Passengers can register complaints through the Rail Madad website or mobile app by entering their mobile number, journey details (PNR, train number, coach, berth), and selecting a complaint category. Supporting files such as photos or videos up to 5 MB can also be uploaded. Each complaint receives a unique reference number for tracking progress.

For security or medical emergencies, passengers should call the railway helpline 139 instead of using the online platform. The system is designed to replace the need to approach multiple railway departments for resolution.