Now Reading: TRAI Relaunches MyCall App to Track Call Quality
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TRAI Relaunches MyCall App to Track Call Quality
TRAI relaunched its MyCall app on August 3, allowing Android users to rate recent calls from one to five stars and report problems such as dropped calls, echo and audio lag. The…
The Story in Brief
TRAI relaunched its MyCall app on August 3, allowing Android users to rate recent calls from one to five stars and report problems such as dropped calls, echo and audio lag. The app collects call-related information, including signal strength and location, and sends anonymised reports to telecom operators. TRAI chairperson Anil Kumar Lahoti said downloading the app would remain voluntary and that pre-installation on phones would not be required.
The iOS version is pending because of technical issues between TRAI and Apple. TRAI says user feedback will supplement operators’ network data. The regulator is also preparing a framework for mandatory IP-based interconnection, which it says could address quality limits in calls between different networks using older switching technology.
The Indian Opinion
A new app will not, by itself, fix poor coverage or inter-network call failures. Claims that MyCall is a compulsory surveillance tool ignore TRAI’s clear statement that participation is voluntary, while dismissing privacy concerns would also be careless because the app collects location and call-related data. Users should check TRAI’s published findings against their own experience. The real test is whether operator quality improves after enough ratings are gathered, and whether the promised IP-interconnection rules follow.
Source: thehindu.com
This story was synthesised by AI from the source linked above.
