Now Reading: TRAI relaunches MyCall app for user-rated voice quality
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TRAI relaunches MyCall app for user-rated voice quality
TRAI relaunched MyCall on August 3, allowing Android users to rate recent calls from one to five stars and report problems such as dropped calls, echo, audio delay and voice breaking. The…
The Story in Brief
TRAI relaunched MyCall on August 3, allowing Android users to rate recent calls from one to five stars and report problems such as dropped calls, echo, audio delay and voice breaking. The regulator will send anonymised feedback to telecom operators, alongside details such as signal strength and location during the call. The iOS version is pending technical discussions with Apple.
TRAI Chairperson Anil Kumar Lahoti said using the app will remain voluntary and it will not be pre-installed on phones. The feedback will help operators locate recurring network issues, but penalties will continue to rely on technical measurements, reports and drive tests. TRAI is separately considering rules for IP-based interconnection between telecom networks.
The Indian Opinion
The loudest claims will likely frame MyCall either as a compulsory surveillance tool or as a magic fix for dropped calls. Neither is supported here. Users choose whether to download it, while location and call data still make privacy safeguards worth watching. Consumer reports can add context, but they cannot replace network tests or explain every inter-operator failure. The useful measure will be whether repeated low ratings lead to documented repairs and better quality scores.
Sources (2): thehindu.com, livemint.com
This story was synthesised by AI from the 2 sources linked above.
Updated: this story now draws on 2 sources.
