Now Reading: TRAI revamps MyCall app for call quality complaints
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TRAI revamps MyCall app for call quality complaints
The Telecom Regulatory Authority of India (TRAI) has revamped its MyCall mobile application, allowing consumers to rate their voice calling experience and report specific network problems like call drops, audio delay, and…
The Story in Brief
The Telecom Regulatory Authority of India (TRAI) has revamped its MyCall mobile application, allowing consumers to rate their voice calling experience and report specific network problems like call drops, audio delay, and poor voice quality. Users can give a 1-5 star rating after calls and submit feedback which will be shared anonymously with telecom service providers and TRAI.
TRAI Chairman Anil Kumar Lahoti said the app aims to give consumers a bigger role in monitoring telecom service quality. The feedback is intended to bridge the gap between technical quality of service parameters and actual user experience. The app currently works on Android.
The Indian Opinion
TRAI's revamped MyCall app sounds like a genuine attempt to put consumers' experience at the centre of quality monitoring. But the real test lies not in collecting ratings but in whether telecom operators act on them. Past complaint portals have often become dumping grounds. The question is: will TRAI publish transparent, network-wise performance data based on these ratings, or will the feedback vanish into corporate reports? Without public accountability, this remains a feel-good exercise.
Source: newindianexpress.com
This story was synthesised by AI from the source linked above.
