
A woman passenger damaged airport equipment worth Rs 49,000 at Bhubaneswar's Biju Patnaik International Airport after her IndiGo flight to Kolkata was cancelled. The passenger, Mamoni Kharat, allegedly broke a monitor, keyboard,…
A woman passenger damaged airport equipment worth Rs 49,000 at Bhubaneswar's Biju Patnaik International Airport after her IndiGo flight to Kolkata was cancelled. The passenger, Mamoni Kharat, allegedly broke a monitor, keyboard, and passport-swiping machine, leading to an FIR at the Airfield police station.

The incident occurred around 6 pm on Thursday after flight 6E 7352 was cancelled due to a technical snag. Passengers alleged they were informed of the cancellation only around 5:30 pm, hours after the scheduled 2:35 pm departure, Times Now reports. IndiGo said it provided regular updates, refreshments, accommodation, and refunds. Kharat was declared unruly and handed to security agencies.
The viral video of Mamoni Kharat's outburst risks reducing the incident to one passenger's anger. Yet the real grievance is the airline's communication failure, passengers waited hours without clear information about the cancellation. Damaging airport property is wrong, but airlines must be held to account for keeping travellers in the dark. The key test is whether IndiGo revises its cancellation communication protocol or simply recovers the Rs 49,000.
Sources (4): hindustantimes.com, timesnownews.com, timesofindia.indiatimes.com, news.abplive.com
This story was synthesised by AI from the 4 sources linked above.
Updated: this story now draws on 4 sources.