Now Reading: BMC launches Vaidya AI WhatsApp chatbot for Mumbai healthcare
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BMC launches Vaidya AI WhatsApp chatbot for Mumbai healthcare
The Brihanmumbai Municipal Corporation launched Vaidya AI, an AI-powered WhatsApp chatbot, on Friday to make healthcare information more accessible to residents. The chatbot, developed with Fractal Analytics Ltd, can be reached on…
The Story in Brief
The Brihanmumbai Municipal Corporation launched Vaidya AI, an AI-powered WhatsApp chatbot, on Friday to make healthcare information more accessible to residents. The chatbot, developed with Fractal Analytics Ltd, can be reached on 9892993368 and will give details on nearby healthcare facilities, services at BMC institutions and treatment-related information.
It will also inform citizens about Central and Maharashtra government health schemes and accept feedback. Additional Municipal Commissioner Prajakta Verma-Lavangare said the platform will link treatment information with the civic health system. The service will run on a three-month pilot across BMC healthcare institutions, following a memorandum of understanding with Fractal Analytics.
The Indian Opinion
The BMC's chatbot is a useful step, but the real test is whether it works in crowded hospitals and for citizens who are not tech-savvy. Many government apps fail because of poor design or lack of ground staff support. The BMC must ensure the bot's information is accurate and updated, and that hospitals actually use the feedback it collects. Will the BMC publish a report on how many citizens used Vaidya AI and whether it reduced hospital queues? That would be a concrete measure of success.
Source: freepressjournal.in
This story was synthesised by AI from the source linked above.
