Now Reading: FASTag refund guide: how to claim extra toll charges from home
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FASTag refund guide: how to claim extra toll charges from home
The Story in Brief
Drivers whose FASTag accounts were wrongly debited can claim refunds by contacting the issuing bank. The complaint must include the vehicle registration number, transaction date and time, and the amount deducted. Banks investigate through the National Electronic Toll Collection system and coordinate with the toll plaza’s bank. If unresolved within 30 days, users can escalate to the RBI Ombudsman portal at cms.rbi.org.in.
Wrong deductions happen due to scanner faults, duplicate transaction requests, or cash payment at a non-functioning scanner. A government helpline at 1033 handles complaints about faulty scanners or toll staff refusing FASTag. Emails can also be sent to the IHMCL nodal officer. Refunds typically take 20 to 30 working days, and complaint filing deadlines vary by bank: 15 days for HDFC Bank and 35 days for Kotak Mahindra Bank.
Indian Opinion Analysis
The refund process puts the onus entirely on the user to identify a wrongful deduction, file a complaint within a bank-specific window, 15 to 35 days, and then wait 20 to 30 working days for investigation and chargeback. Users who miss the deadline lose the money, and the absence of automatic reversal means thousands of small amounts may go unclaimed daily. The National Highway helpline 1033 and the RBI Ombudsman portal offer a backup, but only if the bank fails to resolve the issue within 30 days, so the burden remains on the driver to track each transaction.
Source: tv9hindi.com
This brief was synthesised by AI from the source linked above. Methodology and corrections.
